How do my customers buy ebooks through my website?
Shoppers browse your ebooks on the page where the Firsty Express site code has been added. They add titles to their Firsty Express basket, which is kept separate from any other basket on your site, then move to checkout. The basket lets them know they will be taken to the Firsty Express external checkout, powered by Firsty. There they create an account on the Firsty Express platform or log in if they already have one, and complete a familiar checkout process. After paying via Sage Pay, they arrive at a Checkout Success page with a button to download their ebook files.
How do I add Firsty Express to my website?
Register for the service using the sign-up link. Add your ebook products to your Firsty Express account and upload your ebook files. Then add the Firsty Express site code, either by installing our WordPress plugin on any WordPress site or by copying and pasting the required code into any other website.
What are the technical requirements for running Firsty Express?
Firsty Express works on the latest versions of Chrome, Firefox, Safari, Opera, Edge and Internet Explorer 8 and above.
What discounts can I offer on my ebooks?
You can create vouchers, but bundled-product discounts such as 3 for 2 or buy-one-get-one-free are not currently available.
My customer can't open the ebook they purchased. What's wrong?
Usually this means the right reading software hasn't been installed. ePub files carry Adobe Content Server DRM protection, and the files customers download are actually .ACSM files. These open with Adobe Digital Editions on PC or Mac, or Bluefire Reader on Apple and Android devices. Check that the customer has installed one of these programs; links are in their account area and installation takes about two minutes. An Adobe ID is also needed to read Adobe DRM-protected files, and the customer is guided through creating one after installing the software. Firewalls can block downloads, often showing a 'Time out' error, so temporarily turning off the firewall can resolve it.
How many copies of an ebook can a customer purchase?
A customer may buy a maximum of one copy of each title and can download it up to three times. To download it more than three times, they must purchase it again from your website.
What DRM types can I apply to my ebooks?
By default, ePub titles use Adobe DRM, which prevents printing and copying. You can also choose socially-watermarked MOBI files that open on a Kindle, or disable DRM and supply the title as a non-DRM ePub.
How long does it take to set up Firsty Express on my site?
Installation typically takes around 15 minutes to set up and get live on your site. If you want the page styled to match the rest of your store, more time may be needed, though this step is optional.
